As per January 1, 2017, ART-DECOR Open Tools GmbH (ADOT) offers Support Plans as Service Level Agreements on two categories, each with three levels.
For organizations who want support for development and/or production environments, hosted on our servers, we offer our SLA2 plan with three levels. Please visit the SLA2 pricing page for further information or contact us for any further information.
For foreign hosted servers of organizations who want ART-DECOR® server support for development or production environments, hosted on their own servers we offer our SLA1 plan with three levels. Please visit the SLA1 pricing page for further information or contact us for any further information.