These are the support plans for foreign hosted servers for organizations who want ART-DECOR® server support for development or production environments, hosted on their own servers. As per January 1, 2017, ART-DECOR Open Tools GmbH (ADOT) offers the following Support Levels.
This Support Level Agreement was formerly known as SLA1 and got now more elaborated due to our experiences with our customers over the years. The SLA is under our maintenance, backup regime and performance surveillance.
Please contact us for any further information.